전동킥보드 라임 쥬서 직업 테크 트리 : 글로벌 고객 경험 책임자 - Head of Global Customer Experience / 고객 지원 Customer Support
회사소개 (Lime)
전동킥보드 라임의 간단한 회사 소개와 비전에 대해서 이야기를 하고 있습니다.
Lime is a smart-mobility provider that offers cities an array of mobility products including Lime-E e-assist bicycles and Lime-S electric scooters. Lime aims to revolutionize mobility in cities and campuses by empowering residents with cleaner, more efficient, and affordable transportation options that improve urban sustainability.
We are looking for a Head of Customer Experience to play an instrumental role in leading our global operations team. A large factor in driving Lime’s meteoric growth has been the founders’ commitment to delivering outstanding customer experiences. You will drive our efforts to continuously improve, design and execute strategies for running our day-to day operations while attracting quality talent and providing an emotionally intelligent and five-star rider experience. The leader will be a devoted advocate of the customer experience and will serve as an emotional leader in sustaining the organization's focus in delighting our riders while communicating the fun and excitement in "enjoying the Lime ride."
주요 업무 (What You'll Do)
글로벌 고객 경험 책임자로서의 업무에 대해서 언급하고 있습니다.
What You'll Do
- Plan and implement a CS function that will enable the team to scale and meet our goals while delighting riders
- Dedication and the relentless pursuit of improving our customer experience that will energize not only the CS team, but Lime as a whole
- Build metrics that show great levels of customer satisfaction and engagement along with self-help tools, faster resolution, ownership, and quality/customer satisfaction scores
- Manage strategic priorities for Lime
- Develop systems, devices, processes and reports to that provide a feedback loop that makes customer data accessible and actionable to all groups here at Lime
- Create opportunities to train the support team in creating a connection with our riders to more effectively manage their direct interactions with the riders and our internal partners to bring about faster solutions to customer concerns
- Help define the vision for Support Operations, including setting and communicating team goals, strategy, and tactics required to achieve those goals
- Lead and coordinate internal logistics for the team, including recruiting, training, scheduling, QA and performance management
- Collaborate with diverse groups across the company to lay the foundation for innovation and development while creating excitement for new programs and initiatives
자격 요건 (About You)
글로벌 고객 경험 책임자로서의 자격 요건에 대해서 언급하고 있습니다.
About You
- 10+ years experience leading a CS function with scale
- A robust customer-centric mindset and approach
- Leadership qualities along with team building, and organizational development experience in complex, ever-changing environments
- Experience within hyper-growth startups in building international contact center operations
- Knowledge of CS information systems along with what is required for operations to scale, generate and report actionable data, improve reliability and ultimately reduce costs
- Compassion and empathy for your team
- Track record of attracting, scaling and developing teams in an internal employee, vendor, and contractor environment
- Availability for international travel and the flexibility to work outside regular PST business hours
- MBA preferred
혜택 (What we offer)
전동킥보드 라임에 합류하게 됨으로서 얻게될 수 있는 기회에 대해서 언급하고 있습니다.
What We Offer
- Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
- A position that offers a variety of career and resume building experiences with the fastest growing startup of 2018
- Scale with a rapidly growing organization, with tons of opportunity for growth
- Play a role in the transformation of urban mobility and sustainability
- Work with a team of fun and motivated individuals
- Competitive salary and benefits
We here at Lime strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Lime is an Equal Opportunity Employer.
라임 쥬서 (Lime Juicer) 커뮤니티
lime-juicer.slack.com
라임 쥬서 (Lime Juicer) 정보공유 카카오 오픈채팅방
open.kakao.com
라임 쥬서 커뮤니티 이메일 구독 신청하기
이메일 구독을 미리 신청해놓으시면 추후에 알차고 좋은 소식들을 받으실 수 있습니다.
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